Like clockwork, the app is down every single day at 12am EST.
This app is just as terrible as this bank. Unfortunately if this continues I will have no choice but to move my accounts to another local competitor like Bank of America thank you Only takes me to a page where it will ask if I forgot my password, forgot my user ID nothing about reporting anything on the app. Also trying to report and issue on the app under “Trouble logging in” Today however, I have tried to log in for 25 minutes and still nothing. This is not new as I have receive this plenty of time but am able to get in after a few tries. I also typed in my password(which is correct since on my computer it let me in) and keep getting this pop up saying “ unkown error”. I have the Face ID enabled to unlock my account. At this point as I write this review, I can’t ever log into my account. I have used the app to manage funds since it first came out and it’s been increasingly getting worst. However, they are slow to adapt to the ever changing ways of technology. The atms have been updated and the staff is always friendly. So I just want to say I enjoy doing business with Citizens.
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